Employment Opportunities

Current Openings

Customer Care Representative - Temporary

Location: Richmond, VA

The Central Virginia Waste Management Authority (CVWMA) is seeking qualified candidates for the position of Customer Care Representative. CVWMA is a regional public service authority that implements recycling and solid waste management services to 13 member governments.

This is a temporary position. Online applications are being accepted. Scroll to the bottom of this page for more ways to apply.

Qualifications

  • High School or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background.
  • Flexibility to work various shifts/schedules and willingness to work holidays and weekends as needed.
  • Confident, friendly and professional with a strong work ethic required.
  • Responds well to questions; ability to read, interpret and comply with written information and documents.
  • Ability to professionally and calmly deal with a wide variety of customer communication styles required.
  • Ability to effectively and accurately communicate in writing and on the telephone required.
  • Ability to listen attentively to customer needs and concerns; demonstrating empathy.
  • Ability to easily maneuver between multiple websites and computer screens.
  • Working knowledge of Microsoft Office.
  • Must be able to comply with all company policies, rules, procedures and Code of Conduct.
  • Must be able to interact well with others.
  • Must be able to work independently or in a team setting.
  • Must be capable of working in a high volume environment with multiple priorities.
  • Must be authorized to work in the United States.
  • The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment.
  • The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms.
  • The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Responsibilities

  • The primary responsibility of the entry-level Customer Care Representative is to provide best-in-class customer service.
  • This position interacts with customers by telephone or email to answer questions and resolve issues.
  • Schedule, verify and investigate residential solid waste collections, facilitate service requests resolutions.
  • Identify and overcome customer objections and complaints by responding to inquiries with clarifying information through research.
  • Keep management informed, escalating issues as needed.
  • Build rapport with customers by greeting them in a courteous, friendly and professional manner.
  • Document all contact call or e-mail details in Call Center Application system according to department operating procedures.
  • Maintain Quality Assurance requirements and other key performance metrics.
  • Participate in all team meetings.
  • Responsible for the maintenance of all company-issued equipment in good working order.
  • Accountable for immediately reporting internet, power or other connectivity issues to management.
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
  • Regular attendance is required, varied hours Monday – Friday; 7:30 a.m. – 5 p.m.

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances.

Employees are expected, and must be able to perform, all such duties and tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Candidate Screening Process

Previous applicants do not need to re-apply. Applications will remain under consideration until position is filled.

Accounting and Financial Manager

Hiring Range: $62,000-$68,000
Location: Richmond, VA

The Central Virginia Waste Management Authority (CVWMA) is seeking qualified candidates for the position of Accounting and Financial Manager. CVWMA is a regional public service authority that implements recycling and solid waste management services to 13 member governments. Preferably, a successful candidate should have a background in public administration, accounting and finance, preparing financial statements, budgets and knowledge of governmental accounting or related experience. Position requires proficient computer skills, knowledge of employee benefits, and oral and written communication skills. Bachelor degree in business, accounting, finance, public administration or related field and at least three years accounting or related work experience preferred. Submit cover letter and resume to Executive Director Kim Hynes at khynes@cvwma.com. Position will remain open until filled.

General Definition of Work

Performs organization-level professional and administrative work assisting the Executive Director; coordinates and administers the Authority’s accounting and financial reporting operations and related work as required under the general direction of the Executive Director.

Essential Functions

The following functions are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

  • Manages and performs oversight of the Authority’s finances. Maintains automated financial accounting records, prepares monthly bank reconciliations, prepares checks, EFTs, and p-card payments to contractors and vendors, records journal entries and balances all special-project accounts and subsidiary ledgers.
  • Coordinates annual audit including the preparation of the annual financial statements and Annual Comprehensive Financial report (ACFR); submits ACFR to appropriate governing bodies and regulatory agencies. Presents the CAFR at Board meeting for Board approval.
  • Participates in the development of the annual budget; monitors revenues and expenditures throughout the fiscal year in comparison to budget. Reports results to the Board.
  • Responsible for prudently investing excess Authority funds.
  • Serves as Clerk to the Authority Board of Directors; reviews and edits Board meeting minutes.
  • Prepare biweekly payroll to include benefit payments, reconciliation to VRS, tracks leave balances and ensures W-2 forms have accurate information; performs risk management function for the agency.
  • Assists jurisdictions with budget-related questions, Form 110 discrepancies and responds to auditor inquiries related to jurisdictions.
  • Continuously streamlines processes to reduce processing costs such as electronic invoicing and p-card payments.
  • Coordinates maintenance on Authority computers and office equipment.
  • Generates billing invoices to jurisdictions in accordance with service agreements.
  • Performs related tasks as required.

Knowledge, Skills and Abilities

Comprehensive knowledge of general laws and administrative policies governing agency financial practices and procedures; comprehensive knowledge of  principles and practices of public sector accounting; evaluates financial systems and efficiently formulate and implement accounting methods, procedures, forms and records;  communicates effectively both orally and in writing; prepares informative financial reports; establishes and maintains effective working relationships with public officials, Authority Board members, associates and the general public. Conducts effective formal presentations.

Technical Skills: Microsoft Office, Abila Accounting Software, SharePoint

Education and Experience

Bachelor’s degree with coursework in business administration, public administration, accounting or related field and 3 years of professional business, accounting experience, including financial statement preparation and analysis. Demonstrated skills with spreadsheet and accounting software systems. Governmental accounting (GASB) experience or equivalent combination of experience and training.

Recycling Coordinator

Location: Richmond, VA

The Central Virginia Waste Management Authority (CVWMA) is seeking qualified candidates for the position of Recycling Coordinator. CVWMA is a regional public service authority that implements recycling and solid waste management services to 13 member governments. The successful candidate will be someone who can juggle multiple tasks and bridge the operations, education and outreach functions of the organization, with the ultimate goal of increasing recycling activity in the region. Submit cover letter and resume to Executive Director Kim Hynes at khynes@cvwma.com. Position will remain open until filled.

General Definition of Work

The Recycling Coordinator will perform professional work in assisting in the coordination and facilitation of the Authority’s recycling programs provided to member jurisdictions. Work is performed under the general direction and supervision of the Executive Director.

Essential Functions

The following functions are intended only as illustrations of the various types of work performed.  The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

  • Assists in the management of recycling programs, including but not limited to coordinating service contractors, localities and the Authority and resolving concerns and issues with the public, contractor and locality representatives.
  • Assists in education and public information necessary to effectively facilitate and enhance recycling and waste diversion initiatives of the Authority.
  • Represents the Authority at public events, community meetings and other engagements to promote waste reduction and recycling as well as educate on Authority programs.
  • Provides training to employees, localities and other groups on recycling and solid waste management best practices.
  • Researches, compiles and reports data for use in establishing best practices for new programs and services to further the Authority’s mission and makes recommendations to the Executive Director.
  • Responds to inquiries from the public and CVWMA localities.
  • Assists in the design of education and outreach materials.
  • Coordinates and helps implement future programs and services that increase access to recycling to Central Virginians.
  • Networks and collaborates with counterparts in other parts of the state and country that will benefit the Authority in increasing recycling and sustainable materials management.
  • Performs related tasks as required.

Knowledge, Skills and Abilities

General knowledge of Authority programs, policies and structure; knowledge of recycling and solid waste management concepts and best practices; is project oriented, ability to use office equipment, computer and associated software; ability to gather and analyze facts on a variety of subject matter and to assemble and present concise reports and presentations; ability to communicate effectively, orally and in writing; ability to perform and organize work independently; ability to establish and maintain effective working relationships with locality staff, contractors, vendors, associates, the media and the general public; ability to operate a motor vehicle.

Education and Experience

Any combination equivalent to graduation from an accredited college or university with coursework in environmental, engineering, business administration, education, communications and/or related fields.

Customer Care Representatives Needed

 

Apply one of three ways:

1) Drop in for a face-to-face interview 11 a.m.-2 p.m. on the following Tuesdays:

  • Jan. 10, 2023
  • Jan. 17, 2023
  • Feb. 7, 2023

2) Submit an online application (online application is for Customer Care Representative position only).

3) Request a one-way interview by emailing sbreaker@cvwma.com.

Position details are posted above in the drop-down menu.