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Today is Wed Jan 17, CVWMA residential recycling in Henrico and Richmond and trash collection in Col Heights on regular pickup schedule at this time.  Hopewell recycling delayed one day.  We are closely monitoring weather and road conditions.

Strategic Plan: Mission and Vision

CVWMA’s Board of Directors approved its strategic plan on June 17, 2016. Staff will provide quarterly reports to the board on goals and initiatives.

Download Mission and Vision document here.

spoverviewcover

Customer Service Survey Snapshot, December 15,2017

Goal 2: Customer Focus- Customer Service Survey

CVWMA Customer Service Survey Preliminary Results

Year 2, 1st Quarterly Report, October 20,2017

Goals 1,2,3 and 4

Quarterly Report, June 16, 2017

 

Quarterly Report, January 20, 2017

Goals 1,2,3 and 4

Quarterly Report, October 21,2016

Dashboard- Goals and Initiatives

Goal 1 : Protection of Environmental Resources

Goal 2: Customer Focus

Goal 3: Educational Resources

Goal 4: Financial Stewardship though a well run organization