Frequently Asked Questions 2

Scroll down for the answers to these questions.

• My house doesn't have a bin- how do I get one?
• My bin is broken/damaged- can I have another one?
• I will be moving soon.  Does my new house have curbside recycling?
• Can I have another bin?  What do I do with the recyclables that won't fit inside my bin?
• What do I do if my recycling isn't collected on the scheduled day?
• I seem to be the only one on my street that recycles.  How can I encourage my neighbors to recycle?
  

My house doesn't have a bin- how do I get one?
My bin is broken/damaged- can I have another one?
I will be moving soon.  Does my new house have curbside recycling?

Call the Recycling Hotline at 340-0900 or complete the online form to request a * bin. (* Hanover residents in pre-approved sub-divisions need to call Hanover County Public Works at 365-6181 for a bin). Bin delivery can take up to two weeks after the request is made.  Program information can also be mailed at your request.

If your bin is damaged and we send a replacement, please throw the old bin away.  While our bins contain recycled plastic, we are unable to collect and recycle them.

If you are moving from a home that has curbside recycling collection, remember to leave your CVWMA bin at your old house.  The bin belongs to the house, not to you!  If your new address is eligible for curbside collection and you don't have a bin there, we will be glad to send one out.

Can I have another bin? 
What do I do with the recyclables that won't fit inside my bin?

The CVWMA encourages residents to use brown paper grocery bags or rigid containers 40 gallons or less in size (such as a plastic tote) to hold extra recyclables.  Please do not put the top or lid on the container.  We provide stickers to clearly mark your container for recycling to family members and drivers.  Complete the online form to request your free stickers.

What do I do if my recycling isn't collected on the scheduled day?

Nearly 245,000 homes are provided with curbside recycling collection.  Your bin must be at the curb by 7 am on your normal collection day. Collection begins at 7:00 am and may continue until 7:00 pm.  Please be patient if the drivers drive past your home.  Collection often occurs at different times for each side of the street. 

If you are missed, leave your bin at the curb.  Report the missed collection to the Recycling Hotline at 340-0900 within 2 business days and we can send someone back. Please do not email in a missed collection. If you are calling after business hours, leave a message and your request will be processed the next business day.  

I seem to be the only one on my street that recycles.  How can I encourage my neighbors to recycle?

All homes eligible for curbside recycling service receive our annual mailing of the Curbside Recycling Collection Schedule in January.  This generally prompts many non-recyclers who want to begin recycling to call us. 

If your community publishes a newsletter or holds community meetings, contact CVWMA staff to inquire how we may be of assistance.  We can supply an article for your newsletter or give a presentation on the benefits of recycling. 

For questions not addressed above, please call the Recycling Hotline at 340-0900 or email us.