Employment Opportunities

Customer Service Representative

CVWMA is seeking a candidate to provide customer service via telephone, email and other correspondence as part of a Customer Service Team. Candidate must have exceptional communication and interpersonal skills. Knowledge of computer and Microsoft applications required. On-the-job training will be provided for this part-time postion.

Schedule will be set to accomodate needs of the Call Center. Call Center hours are from 7:30 a.m. to 5:00 p.pm MOnday through Friday and from 8:00 a.m. to 10:00 a.m. on Saturdays and holidays.

Essential Functions

• Provide exceptional customer service.
• Answers customer service hotline; provides program information to the public and contractors via telephone, mail and email and researches inquiries.
• Sets up new service for customers.
• Resolves service related calls from the public and member jurisdictions concerning recycling and solid waste programs.
• Enters phone calls, faxes, emails and other correspondence into appropiate Authority database.
• Assists residents and Authority personnel with location of the Authority resources using local maps.
• Files faxes and related correspondence in the appropiate files.
• Coordinates delivery of wheel kits, collection calendars, stickers and program informatrion to residents.
• Interact with other departments.
• Assist receptionist/switchboard operator.
• Proficient using Microsoft Office software.
• Self-directed.
• Detail-oriented.

Knowledge, Skills and Abilities

General knowledge of standard office practices, techniques, procedures and equipment;knowledge of Authority programs and service area; ability to operate standard office machines and peersonal computer with associated software; ability to perform detailed record work; ability to understand and follow oral and written directions; ability to read and interpret maps; ability to establish and maintain effective working relationships with contractors, assoicates and the general public.

Education and Experience

High school diploma or GED and customer service experience.

Starting salary: $12.21 per hour. Please submit resume and references by August 6, via email to Sbreaker@cvwma.com or mail to CVWMA, Attention: Customer Service Supervisor, 2100 West Laburnum Avnue, Suite 105, Richmond, Virginia 23227. No calls please.

Collection Vehicle Drivers  If you are interested in employment as a driver, please contact the companies contracted by CVWMA for collection, including the two below:

TFC Recycling (Tidewater Fibre Corporation) CVWMA contractor for residential curbside recycling collection (804) 706-5877

 

Allied Waste (Formerly BFI) CVWMA contractor for residential trash collection

(804) 222-7070